HELP DESK TECHNICIAN | Central Bergen County, NJ | $75,000–$95,000

CRD Careers (Independent Recruiters) • Tenafly, NJ

3h • $75,000 - $95,000 • Hybrid

About The Position

Tech-savvy, patient, and great with people? CRD Careers is placing a Help Desk Technician in Central Bergen County, NJ — a solid opportunity for someone who genuinely likes solving problems and helping users.
What you'll do:
Provide Tier 1/2 technical support to end users
Troubleshoot hardware, software, and network issues
Log and manage tickets through a help desk system
Escalate complex issues and document resolutions

Requirements

• 2+ years of help desk or IT support experience
• Strong knowledge of Windows OS, Microsoft 365, and common business apps
• Calm under pressure — great communicator

Nice To Haves

• CompTIA A+ or similar certification preferred

Responsibilities

• Provide Tier 1/2 technical support to end users
• Troubleshoot hardware, software, and network issues
• Log and manage tickets through a help desk system
• Escalate complex issues and document resolutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed