Help Desk Technician (On-Site)

Jasper Holdings Inc.•Wyoming, MI

17d•Onsite

About The Position

Join Our Dynamic IT Team as a Help Desk Technician! Are you passionate about technology and love helping people? We're looking for a customer-focused Help Desk Technician to join our team as we support a mix of desk workers, warehouse users, and shop-floor devices. You’ll be the first point of contact for associates across our facilities, helping keep operations running by resolving technical issues quickly and professionally. If you have excellent customer service and troubleshooting skills with expertise in Windows, Microsoft Office 365, and user account management, we want to hear from you! Why You'll Love Working with Us: Collaborative Environment: Work alongside a supportive and talented team that values your input and ideas. Professional Growth: Take advantage of opportunities for continuous learning and career advancement. Impactful Work: Play a crucial role in enhancing our digital infrastructure and improving user experiences. Weller Truck Parts benefits for full-time associates include but are not limited to: (See our Careers page at wellertruck.com for a more comprehensive list of benefits.) Weekly Pay Day Shift Schedule Medical, Dental and Vision Plans Health Reimbursement Accounts with Company Contributions Flexible Savings Account with Company Match Health Savings Account with Company Contribution Dependent Care Flexible Spending Account (FSA) Paid Time Off 401(K) with Company Matching Tuition Reimbursement Life Insurance for Associates and Options for their Families Fitness Center Membership Reimbursement Employee Assistance Program (up to 6 free counseling visits per family member, per year, per topic/issue) Employee Discounts Company Provided Uniforms and Weekly Laundering Service Work Boot Program Prescription Safety Glasses Program

Requirements

Associate's degree or actively pursuing a degree in Computer Science/Information Technology (or a similar field) is preferred.
Two years of successful experience as a Help Desk Technician is required
Strong troubleshooting skills and knowledge of Windows operating systems, Microsoft Office 365, and Active Directory.
Excellent customer service skills and a professional demeanor.
Ability to handle multiple tasks and prioritize effectively.
Strong written and verbal communication skills.

Responsibilities

Provides first-level support and troubleshooting for Windows operating systems, Microsoft Office 365, our custom ERP, and other related technologies.
Manages and maintains user accounts, including setting up new accounts, password resets, and permissions management in Active Directory.
Diagnoses and resolves technical hardware and software issues.
Assists users with general IT inquiries and provide guidance on best practices.
Documents and tracks issues and resolutions in the help desk ticketing system.
Escalates complex issues to higher-level support or specialized teams as necessary.
Conducts user training sessions and create documentation as needed.
Maintains a high level of customer service and professionalism in all interactions.
Communicates effectively with users to ensure their needs are met in a timely and efficient manner.
Stays current with new technologies and advancements in IT to provide the best possible support.
Regular attendance is an essential function of the position.
Performs other duties as assigned.

Benefits

Weekly Pay
Day Shift Schedule
Medical, Dental and Vision Plans
Health Reimbursement Accounts with Company Contributions
Flexible Savings Account with Company Match
Health Savings Account with Company Contribution
Dependent Care Flexible Spending Account (FSA)
Paid Time Off
401(K) with Company Matching
Tuition Reimbursement
Life Insurance for Associates and Options for their Families
Fitness Center Membership Reimbursement
Employee Assistance Program (up to 6 free counseling visits per family member, per year, per topic/issue)
Employee Discounts
Company Provided Uniforms and Weekly Laundering Service
Work Boot Program
Prescription Safety Glasses Program