Help Desk Technician

Washington Elementary School District 6 • Phoenix, AZ

1d

About The Position

Under direct supervision, this position is responsible for responding to client user’s calls for assistance with software, hardware and network problems. Position responsibilities include answering the help line, diagnosing, analyzing and resolving software, hardware and network problems, documenting calls to include nature of problem and resolution. This position is required to sustain a stationary position for prolonged periods.

Requirements

• High School diploma or equivalent (G.E.D.) prior to being hired
• One year technicial training in technology troubleshooting
• Two years of help desk or related experience

Nice To Haves

• Associate’s degree in Computer Science, Computer Information Systems, or related field.

Responsibilities

• Answers the help desk phone and responds to caller issues related to software, hardware, integration, installation and network connectivity problems.
• Analyzes and resolves problems using a variety of diagnostic techniques.
• Reads and interprets user and system or software documentation manuals for client users.
• Applies knowledge of software, hardware and network in responding to user’s questions.
• Provides information to client user’s on the various functions and capabilities of software, hardware, peripheral equipment, integrated equipment and proper installation techniques.
• Maintains detailed logs of calls received, nature of problem and resolution.
• Prepares narrative reports on project or problem status.
• Prepares projections on inventory needs for software and hardware based on problems reported by client users.
• Stays abreast of current trends in the industry.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees