Help Desk Technician

RG Vanderweil.com • Boston, MA

6h • Hybrid

About The Position

Vanderweil Engineers, founded in 1950, is a nationally recognized full-service engineering firm specializing in MEP/FP design and technology services. With 500+ employees across nine offices, it is one of the largest independently owned engineering firms in the country. This role offers an excellent opportunity to join a collaborative IT team, build foundational skills, and grow a career in a dynamic professional services environment. As a Helpdesk Support Specialist, the individual will be the first point of contact for IT support across the organization, responsible for delivering responsive, high-quality support and ensuring a positive end-user experience. The role involves deploying hardware, troubleshooting technical issues, and supporting systems including Microsoft 365, Windows endpoints, and mobile devices, while learning from an experienced IT team.

Requirements

• 3+ years of helpdesk or desktop support experience in a mid-sized environment
• Strong knowledge of Windows 11 and basic Active Directory administration
• Experience with Microsoft 365 (Outlook, Teams, Office apps)
• Familiarity with remote support tools and ticketing systems
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN concepts)
• Experience supporting laptops and common peripherals
• Strong communication skills with a customer-first mindset
• Ability to lift and transport IT equipment (typically up to 25 lbs)
• Ability to work onsite 4 days per week
• Willingness to learn and grow within the IT organization

Nice To Haves

• Experience in engineering or architecture environments
• Exposure to AutoCAD and/or Revit
• Familiarity with endpoint management tools (Intune, imaging tools, etc.)
• Certifications such as CompTIA A+, Network+, or Microsoft certifications

Responsibilities

• Deliver exceptional customer service to internal users across multiple offices
• Respond to support requests via in-person, phone, and Microsoft Teams channels
• Deploy and configure new PCs using automated imaging and provisioning tools
• Troubleshoot hardware, software, and peripheral issues on Windows 11 devices
• Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint basics)
• Reset passwords and assist users with MFA enrollment and troubleshooting
• Maintain asset inventory and support device lifecycle management
• Diagnose and resolve basic network connectivity issues (LAN/WiFi/VPN)
• Support mobile devices (iOS and Android) including email and Teams access
• Escalate complex issues to senior IT staff with proper documentation
• Follow up with users to ensure timely and complete resolution
• Participate in after-hours on-call rotation

Benefits

• wellness with programs that support physical and behavioral health
• equitable and inclusive workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees