Help Desk Technician
About The Position
Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology. The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner. This position is fully onsite in Sterling Heights, MI. SHIFTS AVAILABLE: · Sunday-Wednesday 12:15am-10:15am · Sunday-Wednesday 12:15am-10:15am STARTING RATE: $20.00/HOUR SHIFT PREMIUMS OFFERED: 6 PM – 12 AM – Additional $1.00 per hour 12AM – 6AM – Additional $2.00 per hour Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!
Requirements
- Have basic IT knowledge
- Have an interest in pursuing a career in the IT field
- Have the ability to multitask and prioritize a changing workload
- Have a flexible schedule with the ability to work overtime if needed
- Have strong organization and communication skills
- Be a reliable and dependable worker
Responsibilities
- Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
- Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
- Providing remote support, software loading, etc. for all hand-held and tablet technology tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
