Help Desk Technician (DOE- F)

EMCOR Government Services, Inc.

2d • $24 - $24

About The Position

EMCOR Government Services is seeking a Help Desk Technician in Washington, DC. The Helpdesk technician provides customer service and resolution to clients who submit service work orders for deficiencies in the building. This position oversees Maximo, a database for service work orders and maintenance reports. The work schedule is Monday - Friday 9:00am - 5:00pm.
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Requirements

• High school Diploma or Equivalent
• Minimum two years of experience in data base management/entry
• Proficient in data entry
• Meticulous and detailed oriented
• Great communication and customer service skills
• Exceptional interpersonal skills
• Able to work a 40 hour work week.

Nice To Haves

• Experience with a CMMS system preferred

Responsibilities

• Maintain and operate in CMMS (Maximo)
• Provide customer support to clients who schedule service work orders
• Support dispatching and administering work orders to facility personnel (mechanics, engineers, etc.)
• Maintain current work order tracker and pull data from CMMS to organize important information
• Review and examine work orders for completion and status
• Run system reports for open and completed work orders
• Manage warehouse and inventory
• Order and track materials for service tickets, PM and projects
• Attend meetings as necessary
• Complete all other assigned duties

Benefits

• We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees