Help Desk Technician
About The Position
Derse is a complete face-to-face marketing agency and exhibit builder. We bring a smarter approach to building client sales while managing their trade show, marketing environments and event programs. Our teams are made up of smart and forward-thinking people who bring experiential marketing solutions to life! We believe in committing to a long-term investment in your career with a total rewards package including: Competitive pay and comprehensive benefits package A bright and energetic culture where your ideas are valued 75+ years of financial stability Derse employs nearly 600 people in marketing, program management, creative & skilled production, and corporate support. Locations include Milwaukee, Chicago, Las Vegas, Dallas, Pittsburgh, and various communities in Poland & Germany. Visit our website derse.com to learn more! As a Help Desk Technician, you will provide our Derse teams with day-to-day support for all hardware, software, and system applications to employees. This position must reside within the Corporate Headquarters in Milwaukee, and comes with a unique challenge and set of responsibilities. Read through and apply if this sounds like the opportunity for you !
Requirements
- Bachelors degree or Associate degree in Computer Science and/or 2 + years experience in IT support related position
- Highly organized, flexible, self-motivated and able to work necessary hours in a fast-paced, deadline driven environment
- Requires occasional weekend hours
- Possess strong organization / communication skills and attention to detail
Nice To Haves
- Experience with Windows Server is a plus
Responsibilities
- Troubleshoot and analyze user hardware and software problems
- Install, configure and deploy user hardware and software
- Support and troubleshoot MS Office, Microsoft Teams, Windows 11 and Active Directory, MAC OS
- Provide training to company personnel on hardware and software use
- Assist in maintaining an accurate inventory of all hardware and software owned by the company
- Assist in maintaining accurate, up-to-date documentation of all operations, procedures, and systems as they pertain to the computer operations
- Utilize excellent verbal and written communication skills in all interactions with staff
Benefits
- Competitive pay and comprehensive benefits package
- A bright and energetic culture where your ideas are valued
- 75+ years of financial stability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
