Help Desk Technician | Information Systems | Full Time (ON SITE)
About The Position
Key Responsibilities: Treat customers, peers, and other stakeholders with kindness and respect under all circumstances. Log support issues as reported by system users. Provide advice and assistance to users to resolve reported issues. Troubleshoot and resolve computer, software, application, and password related issues. Prioritize and assign reported issues to Systems Analysts as appropriate. Maintain proficiency with technology and software used at the hospital. Coordinate issue resolution with departments, physicians, other users, vendors, and IT staff. Answers telephone calls and provides information in accordance with company and department policy. Receives and screens telephone calls, mail, and visitors. Receives, handles, and transfers phone calls and messages within the department promptly and courteously. Keeps confidential information in a secure place. Performs other related duties as assigned or requested. Attends meetings as required.
Requirements
- One year of relevant experience in IT support or a similar role.
- Knowledge of computer operating systems and common software applications.
Responsibilities
- Treat customers, peers, and other stakeholders with kindness and respect under all circumstances.
- Log support issues as reported by system users.
- Provide advice and assistance to users to resolve reported issues.
- Troubleshoot and resolve computer, software, application, and password related issues.
- Prioritize and assign reported issues to Systems Analysts as appropriate.
- Maintain proficiency with technology and software used at the hospital.
- Coordinate issue resolution with departments, physicians, other users, vendors, and IT staff.
- Answers telephone calls and provides information in accordance with company and department policy.
- Receives and screens telephone calls, mail, and visitors.
- Receives, handles, and transfers phone calls and messages within the department promptly and courteously.
- Keeps confidential information in a secure place.
- Performs other related duties as assigned or requested.
- Attends meetings as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
