Help Desk Technician

First National Bank Texas • Killeen, TX

16d

About The Position

Answer incoming calls
Troubleshoot and resolve technical problems; escalate accordingly
Act as a liaison between company employees and the IT support departments
Support and monitor various software, applications, and hardware
Perform follow-up calls to customers and other IT departments regarding
tickets/issues
Effectively communicate with technical and non-technical audiences
Complete company-provided customer service training as required
Periodic travel may be required
Other duties as assigned

Requirements

• High School Diploma or Equivalent
• At least 18 years of age
• Previous Customer service experience
• Good verbal and written communication
• Working knowledge of Microsoft Office
• Flexible schedule to include evening, weekend, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment
• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• May be required to climb ladders and perform overhead and under desk work
• Ability to lift up to 50 pounds

Nice To Haves

• Technical troubleshooting experience preferred

Responsibilities

• Answer incoming calls
• Troubleshoot and resolve technical problems; escalate accordingly
• Act as a liaison between company employees and the IT support departments
• Support and monitor various software, applications, and hardware
• Perform follow-up calls to customers and other IT departments regarding tickets/issues
• Effectively communicate with technical and non-technical audiences
• Complete company-provided customer service training as required
• Periodic travel may be required
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees