Help Desk Technician
About The Position
FlexStaff is seeking a Help Desk Technician to complete its four-person Helpdesk team at our clients Law Firm. The position is in the firm’s Hackensack, New Jersey office. The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. Candidates should have significant experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred). The Firm has high expectations for the contributions of its team members in terms of customer service, responsiveness, attention to detail, and ownership of their work. Must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Periodic travel to other Firm offices is required by a team member every few months, along with a couple of additional trips each year by some team members for office buildouts and expansions. The position also requires A law firm or professional services background is preferred.
Requirements
- significant experience with Microsoft Windows 11
- significant experience with Microsoft 365 (especially Outlook and Word)
- excellent written and verbal communication skills
- strong interpersonal ability
- aptitude to learn new tasks quickly
- adherence to established procedures
- strong documentation discipline
- ability to work effectively both independently and in a team environment
- Periodic travel to other Firm offices is required by a team member every few months, along with a couple of additional trips each year by some team members for office buildouts and expansions
Nice To Haves
- iManage
- A law firm or professional services background
- An associate or bachelor’s degree in information systems or a related field, or equivalent work experience
Responsibilities
- providing technical assistance for hardware
- providing technical assistance for software
- providing technical assistance for mobile devices
- supporting video conferences through Teams and Zoom
- maintaining equipment inventory
- documenting support activity in the Firm’s ticketing system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
