Help Desk Technician

PROPULSION CONTROLS ENGINEERING LLC • San Diego, CA

18h • Onsite

About The Position

The IT Helpdesk Technician provides Tier I–II technical support within Técnico’s Managed Services Organization (MSO). This role is responsible for addressing incoming support requests, resolving hardware and software issues, managing access and user configurations, and ensuring high-quality, timely service delivery consistent with MSO service-level expectations. The technician supports enterprise systems, local infrastructure, and business applications to maintain operational continuity across multiple subsidiary.

Requirements

• 1–3 years of helpdesk, technical support, or IT operations experience in a multi-location or enterprise environment.
• Experience with Microsoft 365, Windows OS, networking fundamentals, and ticketing systems.
• A comprehensive understanding of networking principles is essential for effective communication and data exchange within and between organizations.
• Demonstrated expertise in network engineering, operations, and performance analysis.
• Proficient in technical troubleshooting with practical experience.
• Demonstrates the capability to operate autonomously with limited oversight.
• Understanding of computing infrastructures.
• Proficient in server management and monitoring tools.
• Demonstrates outstanding analytical skills and a strong aptitude for resolving complex issues.
• Demonstrated ability to effectively communicate and support non-technical individuals in navigating complex technical challenges.
• Ability to resolve complaints and negotiate with others.

Nice To Haves

• associate degree in IT or related field

Benefits

• Health Insurance (medical, dental, vision, company paid life insurance, voluntary plans such as supplemental life insurance, critical illness, and hospital indemnity)
• Paid Time Off
• Company paid holidays
• Retirement savings plan (401(k) plan with company matching and an Employee Stock Ownership Plan)
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level