Help Desk Technician

IDT Corporation • Campbell, CA

326d

About The Position

The Help Desk Technician position involves providing Level III IT support to both employees and contractors. As part of the job, you'll be responsible for analyzing and resolving service desk tickets, as well as responding to requests via emails, slack, online calls, or in-person and addressing most complex technical issues that Tier I and Tier II support escalates.

Requirements

• 3-5 years of experience as an IT Support Technician or comparable support position.
• Knowledge of Active Directory, Google Workspace, Atlassian Jira, Slack, and MS Office 365 applications.
• Knowledge of Windows 11, Windows 10, Mac OS and Linux Ubuntu.
• Knowledge of Mobile OS iOS and Android.
• Possessing knowledge of network systems.
• Ability to work independently.
• Ability to diagnose and resolve complex problems.

Responsibilities

• Analyze and resolve service desk tickets.
• Respond to requests via emails, slack, online calls, or in-person.
• Address complex technical issues escalated from Tier I and Tier II support.
• Contribute to the knowledge base to assist other support tiers.
• Implement proactive solutions to prevent future problems.
• Maintain detailed documentation of solutions and procedures.
• Write service desk case reports and correspondence.

Benefits

• Competitive salary
• Bonuses
• A great and positive workplace
• Parking Subsidy
• Life and Medical Insurance
• Benefits and Discounts
• Growth opportunities
• Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate