Help Desk Technician

Agero • Medford, OR

334d • $52,495 - $72,600

About The Position

The Help Desk Technician supports the installation, configuration, and maintenance of the organization's server environment. Reviews and resolves problems associated with server hardware, OS and application software and escalates when appropriate. Reports problems on both server and workstation systems. Provides third level support for administration and maintenance of PC and system applications.

Requirements

• Education: High school diploma and some related technical training or equivalent experience. Certification is preferred.
• Experience: 2-5 years related experience administering networks.
• Complexity: Good troubleshooting and problem solving skills. Ability to work within all levels of the organization. Good understanding of networking concepts. ITIL Foundations process knowledge a plus.

Responsibilities

• Supports the regular maintenance of core corporate information systems (Exchange, NT, RAS, SQL), including upgrades, expansions, and security.
• Performs routine backups of system and data files, restores as requested or required and adheres to disaster recovery procedures.
• Administers user and group accounts for the Network Operating System, including the assignment of security privileges.
• Manages voicemail and call routing services for organizational requirements, including installing and configuring phones and network ports.
• Manages file and print services for organizational requirements, including installing and configuring printers and print queues.
• Manages accounts and related services in Microsoft Exchange Server including web-based access.
• Provides first and second level technical support to desktop specialists and assists in carrying out company objectives including software rollouts.
• Completes additional assignments as assigned.

Benefits

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• 401(k) plan with company match and tuition assistance to support your future goals.
• Flexible time off, paid sick leave, and ten paid holidays annually.
• Accrual of up to 3 weeks Paid Time Off per year for Contact Center Roles.
• Parental planning benefits to assist associates through life's milestones.
• Bonus/Incentive Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED