Help Desk Technician

General Dynamics • Las Vegas, NV

396d • $51,875 - $70,179

About The Position

The Help Desk Technician at GDIT is responsible for providing technical support and troubleshooting assistance to end-users, primarily for the Department of Energy. This role involves diagnosing and resolving application issues, managing user accounts, and ensuring customer satisfaction through effective service delivery. The technician will work in a collaborative environment, addressing a range of IT problems and supporting various software systems and applications.

Requirements

• 3-6 years of helpdesk experience
• CompTIA Security+ certification (DoD 8570 Compliance)
• Active Top Secret/DOE Q security clearance
• US Citizenship required

Responsibilities

• Collaborate with the Department of Energy to solve IT issues.
• Assist and support end-users with technical issues related to software systems and applications.
• Create, modify, delete, and edit distribution lists and shared mailboxes via Active Directory.
• Manage user accounts and group memberships via Active Directory and shared drive permissions.
• Apply troubleshooting techniques to identify technical problems and recommend solutions or escalate tickets.
• Provide program support as a Tier 2 Service Desk Technician.
• Deliver excellent customer service and quick resolution of technical issues via chat, email, and deskside support.
• Support on-site installation, implementation, maintenance, troubleshooting, and repair of desktops and associated peripherals.
• Document and track customer incidents and requests via a ticketing management system.

Benefits

• Medical plan options with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Flexible work weeks
• Paid time off including vacation, sick, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave
• Short and long-term disability benefits
• Life insurance and accidental death and dismemberment insurance
• Critical illness insurance
• Business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees