Help Desk Technician

Quintessa Marketing • Oklahoma City, OK

87d

About The Position

We are a fast-growing lead generation marketing company dedicated to helping attorneys and law firms expand their practices through high-quality client acquisition solutions. Our team thrives on results, innovation, and exceptional service. As we continue to scale, we are expanding our technology leadership to strengthen operations, ensure compliance, and enhance organizational performance. As a Help Desk Technician, you will play a vital role in maintaining and troubleshooting our IT systems, supporting both office staff and call center operations. You will assist in managing key technologies, including Microsoft Intune, UniFi network infrastructure, Balto (call center coaching tool), Azure-hosted environments, Vultr-hosted environments, and ScreenConnect (remote support). This role requires a proactive problem solver who can respond quickly to technical emergencies, including on-site incidents and remote work transitions during snow days or other disruptions.

Requirements

• 2-4 years of experience in an IT support role, ideally within a marketing or call center environment.
• Proficiency in troubleshooting and supporting various operating systems (Windows, macOS) and office applications.
• Familiarity with network configurations, telephony systems, and IT infrastructure components.
• Strong analytical and problem-solving skills with the ability to resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users.
• CompTIA A+ not required, but a plus.

Responsibilities

• Provide comprehensive technical support to marketing and call center staff.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Respond to urgent IT issues during business hours to ensure minimal disruption to call center and marketing operations.
• Configure and deploy off-site hardware for remote workstations in special circumstances.
• Assist with the setup, configuration, and maintenance of IT systems, including workstations, telephony systems, and call center technology.
• Support and manage call center software and hardware, addressing issues related to call routing, phone systems, and system performance.
• Handle user account management, including account creation, permission settings, and access controls.
• Maintain detailed records of technical issues and resolutions.
• Create and update user guides, FAQs, and other documentation to assist staff with common issues.
• Provide training and support to staff on IT systems, applications, and best practices.
• Contribute to IT projects such as system upgrades, technology deployments, and other initiatives as directed by the Director of IT.
• Follow and enforce security protocols to safeguard data and ensure compliance with company policies and industry standards.

Benefits

• Competitive base salary, commensurate with experience.
• Bonus eligibility based on project performance and company impact.
• Comprehensive health, dental, and vision coverage.
• Corporate gym membership.
• Childcare reimbursement.
• Life insurance.
• PTO plus company-recognized holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees