Help Desk Technician Tier 2

Galaxy It • South Jordan, UT

447d • $36,000 - $48,000

About The Position

The Help Desk Technician Tier 2 at Galaxy IT is responsible for providing technical support to multiple corporate clients, primarily in Windows environments. This role involves both remote and on-site service, project planning, and strategic collaboration with clients to manage and enhance their IT infrastructure. The ideal candidate will possess strong technical skills as well as excellent communication abilities to effectively interact with users at all levels.

Requirements

• 2+ years providing user support in a corporate environment.
• 2+ years troubleshooting basic network issues.
• 2+ years working knowledge of troubleshooting Office 365 environments.
• Experience with Active Directory.
• Experience with MacOS preferred.
• Experience with hardware & products such as Cisco, Dell, Meraki, Unifi, Sonicwall, and Sophos preferred.
• Experience with Backup and Disaster Recovery (BDR).
• Excellent communication (written and oral) skills.
• Excellent documentation and record-keeping skills.

Nice To Haves

• Microsoft Certified Professional (MCP) and/or MCSE certifications preferred.
• CompTIA Network+ knowledge preferred.

Responsibilities

• Provide technical support to corporate clients both remotely and on-site.
• Troubleshoot basic network issues and provide user support in a corporate environment.
• Manage and support Office 365 environments including Mail, Outlook, OneDrive, and Word.
• Document and maintain records of support activities and client interactions.
• Assist in project planning and completion in conjunction with the Galaxy IT team and clients.
• Travel to client sites in Utah as needed.

Benefits

• 100% Health Insurance PAID!
• $100,000 Life Insurance!
• Paid Holidays
• Company Sponsored Luncheons
• Company Sponsored Events
• Company-provided laptop
• 10-days of PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed