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The Help Desk Technician Tier 2 (MSP/ConnectWise) role is designed for individuals with a background in Managed Service Providers (MSP) who are looking to advance their careers in a collaborative and growth-oriented environment. This position involves providing technical support and solutions to clients across various industries, focusing on Microsoft technologies and network configurations. The ideal candidate will have a strong foundation in IT support, a commitment to continuous learning, and the ability to work effectively within a team.