Help Desk Technician, Part-Time

Bibleproject • Portland, OR

256d • $23

About The Position

As our Help Desk Technician, you'll be the first line of support, ensuring our team can work smoothly and confidently with the technology they rely on every day. You'll manage and triage help desk support tickets, collaborating with the TechOps team to identify recurring issues, streamline solutions, and escalate priority concerns. From resolving routine tech requests to troubleshooting complex hardware and software challenges, your expertise will keep our systems running efficiently. More than just solving technical issues, you'll play a key role in equipping our team to focus on their work—helping people experience the Bible as a unified story that leads to Jesus.

Requirements

• 1-2 years of experience in a help desk or IT support role, with a strong foundation in Windows, macOS, and basic networking concepts.
• Demonstrated problem-solving skills and the ability to troubleshoot technical issues efficiently.
• Excellent verbal and written communication skills for interacting with users and documenting resolutions.
• Proven track record of delivering high-quality customer service in a fast-paced environment.

Nice To Haves

• A+, Network+, or other relevant IT certifications.
• Experience working collaboratively in a team environment, with the ability to escalate issues when necessary.
• Flexibility to prioritize tasks and adapt to changing technical environments.
• Experience with UEM/MDM systems: Jamf, Intune, etc.
• Experience with Help Desk systems: Jira/JSM, Zendesk, etc.

Responsibilities

• Provide timely front-line technical support for hardware, software, and network issues via phone, email, and in-person.
• Quickly diagnose and resolve technical problems, including software installations, system updates, and connectivity issues.
• Maintain detailed records of support requests, troubleshooting steps, and resolutions using our ticketing system.
• Work with other IT professionals to escalate complex issues and implement new technologies as needed.
• Support the set-up, configuration, and deployment of technical equipment.

Benefits

• Hourly rate of $23.
• Competitive hourly rate that scales with experience directly related to this role.
• Sick time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level