Help Desk Technician (Part-Time)

City of Lewisville (TX) • Lewisville, TX

370d • $20 - $22

About The Position

Under general guidance, assists users in all aspects of day-to-day computer operations by providing technical software, hardware, and network problem resolution to all City-wide users by performing question/diagnosis and guiding users through step-by-step solutions. Incumbent communicates technical solutions in a user-friendly, professional manner and assists users in rectifying problems related to computer hardware or software and/or telephone related issues. Work is performed with some independence for initiative, judgment and action, and is reviewed for adherence to policies and procedures, accuracy and completeness, and for results achieved.

Requirements

• High School Diploma or equivalent.
• A+, Security+, Network+ and Microsoft certifications are preferred.
• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.

Nice To Haves

• Preference may be given to applicants with specific knowledge of or experience with the operation of City of Lewisville computer systems.

Responsibilities

• Provides support for all Information Technology products and services.
• Determines the most effective manner to resolve a client's technical issue.
• Records required customer and problem information in the ticketing system.
• Resolves Level One (1) work orders.
• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
• Represents other Information Technology staff members, teams, and their services to the client community effectively, professionally, and respectfully.
• Works on Help Desk related projects as assigned by the supervisor.
• Configures and deploys cellular devices.
• Performs other duties as assigned.

Benefits

• Higher pay for each consecutive year of returning to the same position, starting at $20.20/hour and increasing up to $22.73/hour for six years.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED