Help Desk Technician (Part-Time)

City of Lewisville (TX)-posted 12 months ago
$20 - $22/Yr
Part-time • Entry Level
Lewisville, TX
Executive, Legislative, and Other General Government Support
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Under general guidance, assists users in all aspects of day-to-day computer operations by providing technical software, hardware, and network problem resolution to all City-wide users by performing question/diagnosis and guiding users through step-by-step solutions. Incumbent communicates technical solutions in a user-friendly, professional manner and assists users in rectifying problems related to computer hardware or software and/or telephone related issues. Work is performed with some independence for initiative, judgment and action, and is reviewed for adherence to policies and procedures, accuracy and completeness, and for results achieved.

  • Provides support for all Information Technology products and services.
  • Determines the most effective manner to resolve a client's technical issue.
  • Records required customer and problem information in the ticketing system.
  • Resolves Level One (1) work orders.
  • Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
  • Represents other Information Technology staff members, teams, and their services to the client community effectively, professionally, and respectfully.
  • Works on Help Desk related projects as assigned by the supervisor.
  • Configures and deploys cellular devices.
  • Performs other duties as assigned.
  • High School Diploma or equivalent.
  • A+, Security+, Network+ and Microsoft certifications are preferred.
  • Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.
  • Preference may be given to applicants with specific knowledge of or experience with the operation of City of Lewisville computer systems.
  • Higher pay for each consecutive year of returning to the same position, starting at $20.20/hour and increasing up to $22.73/hour for six years.
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