Help Desk Technician - Overland Park, KS

Cogent Communications • Overland Park, KS

404d • $60,000 - $60,000

About The Position

The Help Desk Support Technician at Cogent Communications is responsible for maintaining the operational status of client and mobile devices, providing first-level support for hardware, software, and applications issues. This role involves collaboration with IT and IS teams to ensure smooth day-to-day operations in a global IT environment.

Requirements

• Degree in an IT-related field or equivalent experience
• 2+ years of working experience as 1st Level Support / User Helpdesk
• Solid expertise in current Microsoft desktop operating systems and application software
• Experience with MS Windows 10, MS Server 2016, 2019, MS Office 2016, 2019, MS Exchange 2013, 2019, MS SCCM
• Solid knowledge of personal computer hardware configuration and setup
• Basic knowledge of DNS, FTP, TCP/IP, file and print servers
• Experience in using Active Directory, creating and managing accounts
• Strong interpersonal and relationship-building skills
• Excellent telephone and face-to-face communication skills
• Ability to multitask in a challenging, fast-paced environment
• Good communications skills in English, both verbal and written
• Creative and innovative in problem solving
• Availability to work after hours and weekends
• Capable of writing and presenting detailed documentation

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify and manage Active Directory objects via Windows Server
• Manage and support endpoint solutions for laptops and mobile devices
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Short- and Long-Term Disability
• Life Insurance
• Paid Holidays
• Parental Leave
• 401(k) plan with employer match
• Stock options
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed