Help Desk Technician- Level I

Sentrillion-posted 7 months ago
Sierra Vista, AZ
Professional, Scientific, and Technical Services
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Sentrillion is currently seeking a talented Help Desk Technician- Level I to provide support in Sierra Vista, AZ from the hours of 12am to 8am- Midnight shift. The Help Desk Technician- Level I will support a contract with the US Customs and Border Protection Agency by providing services by providing technical support to customers, Area Maintenance Technicians (AMT), and installation operations personnel.

  • Provide technical assistance and support to customers, Area Maintenance Technicians (AMT), and installation operations personnel for all Sentrillion contracts.
  • Open, update, and close maintenance records in the Nationwide Operations Resource Management system (NORMS); document all actions taken to solve issues.
  • Provide telephonic technical assistance and support.
  • Assign trouble tickets to appropriate maintenance personnel.
  • Provide after-hours on-call telephonic technical support according to published schedule.
  • Monitor and report status of open trouble tickets.
  • Document all maintenance actions.
  • Assist with monitoring of open maintenance trouble tickets.
  • Solicit and maintain customer feedback data.
  • Perform other duties as assigned.
  • High school diploma or equivalent required.
  • Associates Degree in Information Technology or related field preferred.
  • Ability to successfully pass a security background investigation.
  • Strong communication skills both verbal and written.
  • Ability to collect and convey complex technical information in an easily understood manner.
  • Strong interpersonal skills, able to interact at all levels of the organization and with customers.
  • Strong detail-oriented skills; able to multi-task and change priorities quickly.
  • Must be able to use Microsoft Windows and Office platforms.
  • Ability to work designated schedule which includes weekends and Holidays as well as maintain attendance and punctuality.
  • Valid driver's license; ability to meet Sentrillion Safe Driving Requirements.
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