Help Desk Technician (L1–L2)
About The Position
CKC Data Solutions is a growing IT services provider and low-voltage contractor delivering managed IT and infrastructure solutions to businesses across the region. We are looking for a Help Desk Technician (L1–L2) to join our team. This role is fully on-site and ideal for someone early to mid-career who wants hands-on exposure to both managed IT services and real-world infrastructure environments. Schedule & Work Environment Monday–Friday, 8:00 AM – 5:00 PM Rotating on-call responsibilities Daily in-office presence required Occasional travel to client sites (company vehicles provided) Why CKC Data Solutions? This role offers a unique opportunity to work across both managed IT services and physical infrastructure , giving you broader experience than a traditional helpdesk position. You'll gain exposure to real-world networking environments, client-facing problem solving, and scalable IT systems.
Requirements
- Basic understanding of: Windows operating systems Networking fundamentals (IP, DNS, DHCP, VPN concepts)
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication abilities
- Valid driver's license (required for client site visits)
Nice To Haves
- Experience with ConnectWise (Manage and/or Automate)
- Familiarity with: Microsoft 365 administration Endpoint management / RMM tools Ubiquiti networking equipment
- CompTIA certifications (A+, Network+, or similar)
Responsibilities
- Provide L1–L2 helpdesk support for client environments
- Troubleshoot and resolve: Workstation and user issues Microsoft 365 administration tasks Network connectivity (VPNs, firewalls, switching)
- Manage endpoints using RMM tools (patching, monitoring, AV)
- Work within ConnectWise (Manage/Automate) for ticketing and remote support
- Assist with server and network issue escalation
- Support environments utilizing Ubiquiti networking equipment
- Maintain documentation and update tickets with accurate resolution details
- Occasionally perform onsite service calls when remote resolution is not possible
Benefits
- Competitive pay (based on experience)
- Health, dental, and vision insurance
- Simple IRA retirement plan
- Company vehicles provided for service calls
- Opportunity for growth within a hybrid MSP + low-voltage environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
