Help Desk Technician III

Wellsky-posted about 1 year ago
Full-time • Entry Level
Overland Park, KS
Professional, Scientific, and Technical Services
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The Help Desk Technician III at WellSky is responsible for providing triage technical support to all teammates, addressing a variety of hardware, software, desktop applications, and network issues. This role involves troubleshooting, resolving technical problems, and ensuring timely documentation and tracking of support requests.

  • Conducting troubleshooting and resolution of end user support issues
  • Providing end user desktop and application support
  • Performing necessary troubleshooting steps to resolve problems or determine appropriate fixes
  • Creating trouble tickets using the appropriate trouble ticketing system
  • Completing all onboarding/offboarding tasks, including new hire setups, installing desktop hardware and software, personal and network printer hardware, and setup and configuring VoIP and other Enterprise Solutions as needed
  • Ensuring all system and account access is disabled when employment terminates in a timely manner
  • Processing returned equipment to prepare for proper disposal or redeployment
  • Performing internal IT audits as necessary
  • Performing server administration tasks as needed
  • Performing security reviews and tasks as needed
  • Performing other job duties as assigned
  • Minimum 2-4 years related work experience
  • Current Microsoft Certified Professional (MCP) certification
  • Associate's degree in IT or applicable IT experience in lieu of degree
  • A+, N+, or Security+ certification
  • Familiarity with Voice over IP Phone systems and deployments
  • Office 365 Administration
  • Familiarity with Salesforce ticketing system
  • Understanding of Microsoft security patches and process for applying them
  • Excellent medical, dental, and vision benefits
  • Mental health benefits through TelaDoc
  • Prescription drug coverage
  • Generous paid time off, plus 13 paid holidays
  • Paid parental leave
  • 100% vested 401(K) retirement plans
  • Educational assistance up to $2500 per year
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