Help Desk Technician I

The Imagine Group-posted 4 months ago

$20 - $23/Yr

Full-time • Entry Level

Shakopee, MN

1,001-5,000 employees

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The Help Desk Technician I will act as the primary support representative in logging and responding to customer and internal user service requests. This person has the ability to solve more difficult technical issues. Position requires hands-on and remote experience supporting MS Office, Exchange, and Outlook, as well as custom software and other technologies.

Respond and use diagnostic tools/techniques to identify and resolve technical problems submitted via helpdesk tickets, phone calls, and emails from end-users.
Escalate complex tickets to next level support.
Document and maintain computer inventory.
Provide customer service and support to employees with software and hardware issues for both Windows and Apple systems.
Active Directory – Create accounts, alter permissions.
Manage Office 365 Email Accounts and Distribution Groups.
Troubleshoot LAN and WAN and VPN connections.
Follow Standard Operating Procedures as assigned.
Assist with setup, configuration, and maintenance of computer systems, software and peripherals on both Windows and Apple systems.
Assist in the deployment of new hardware and software and ensure all IT equipment is functioning properly and is up to date.
Assist with all company meetings using AV equipment – microphones, speakers, video camera, sound board.
Assist with printers.
Assist with telephone system.
Familiarity with Microsoft Outlook, Teams, Word, Excel and PowerPoint.
Ability to participate in an on-call schedule.

Two-year AAS or equivalent IT related education or equivalent work experience.
Understanding and experience with Active Directory.
Working knowledge of IT Service Management and Information Technology Infrastructure Library.
Knowledge and experience with both Macintosh and Windows systems.
Ability to relate well in a customer service role with end users.

Experience supporting a manufacturing environment a plus.

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Voluntary supplemental insurance coverages
Tuition assistance
Caregiver leave
Adoption assistance
Employer/partner discounts

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