Help Desk Technician I - 1023

Lightcast • Moscow, ID

2d

About The Position

The Help Desk Technician I at Lightcast is an entry-level IT role focused on providing technical support to employees, ensuring smooth operation of IT systems, and delivering a positive user experience. This position requires strong technical skills, clear communication, and a service-oriented mindset to help users resolve technical issues efficiently.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field or
• At least 1 year of experience in a help desk or technical support role

Responsibilities

• Provide first-level technical support for hardware and software issues, escalating complex problems as needed
• Assist employees with IT-related inquiries, troubleshooting, and system usage guidance
• Perform hardware maintenance and repairs for devices such as laptops, workstations, and printers
• Install, configure, update, and troubleshoot software applications
• Maintain accurate documentation of support requests, issues, and resolutions
• Deliver basic IT training to improve user self-sufficiency
• Support IT security policies and ensure compliance to protect company systems and data
• Manage IT inventory, including tracking hardware/software and handling asset management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees