Help Desk Technician I
About The Position
Camis is a recognized industry leader in reservation and park management technology. We connect people to a world of memorable experiences through our robust, user-friendly reservation software and best-in-class call center services. Trusted by over 1,300 government-operated parks, campgrounds, harbors, and marinas across North America, Camis is dedicated to delivering innovative solutions that make it easier for visitors to discover, book, and enjoy the most beautiful landscapes. We believe work should be fun, fulfilling, and flexible—and we’re looking for friendly, motivated people to join us! Learn more at www.camis.com Camis is looking for a Help Desk Technician I to provide technical support to both Camis employees and clients. We are looking for a candidate who can provide exceptional customer service and problem resolution in a friendly, courteous, and professional manner.
Requirements
- Valid drivers license with a clear driver's record is required for this role
- Onsite and remote work is expected
- Ability to occasionally lift 20 lbs. required
- Flexibility in scheduling is required
Responsibilities
- Resolving complex software inquiries from clients, call center agents, and park staff over the phone
- Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Troubleshooting hardware and determining next steps to get issues resolved
- Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
- Performing on-site visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
