Help Desk Technician - TS/SCI w POLY
About The Position
Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter. Job Description Installs, modifies, and repairs computer hardware and software both in person and using remote access tools Provides end-user software and hardware troubleshooting Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Assists in the administration of e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Maintains current knowledge of relevant technology as assigned EDUCATION AND EXPERIENCE: HS/GED Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert The likely hourly rate for this position is between $20.43 - $27.63. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations:
Requirements
- Communication
- Customer Service
- Help Desk Support
- 0 + years of related experience
- US Citizenship Required: Yes
- HS/GED
- Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert
Responsibilities
- Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
- Provides end-user software and hardware troubleshooting
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Assists in the administration of e-mail, Microsoft office, etc.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Maintains current knowledge of relevant technology as assigned
Benefits
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
- We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
