Help Desk Technician I (In-Office)

Businessolver•West Des Moines, IA

4d•$16 - $25•Onsite

About The Position

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation. Job Overview A Help Desk opportunity at Businessolver is a great chance to learn from our amazingly talented team and provide support to each and every employee! Businessolver is growing and our IT department is seeking their next addition. If you are up to the challenge of providing friendly, knowledgeable IT support in a fast-paced business environment, then we want to hear from you. You must have a 'can do' attitude and a willingness to do a variety of tasks each day. Attention to detail and a willingness to learn new technologies are key components of excelling in this position. Oh…and let's not forget problems, you have to like solving them, because that's what we do, we SOLVE!

Requirements

At least 6 months of experience in a help desk environment
Knowledgeable with Microsoft or Mac Desktop environments
Knowledge of windows active directory environment
Experience working with Microsoft Office products
Must be able to multi-task and prioritize assigned duties in a fast-paced environment
Strong written and verbal communication skills

Responsibilities

Respond to submitted trouble tickets resulting in resolution or escalation
Image/Update/Encrypt desktop PCs and laptops
Inventory/Check out IT equipment
Provide desktop support for internal and remote staff
May perform other duties as assigned.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Install computer peripherals for users.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume