About the position
Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a flexible and detail-oriented Help Desk Technician I to join our Help Desk team. In this role, you will be responsible for providing technical phone support while monitoring and maintaining FHB systems (e.g., ATM, Servers, ups, etc.) in a 24x7x365 high availability production environment. Troubleshoot issues and failures related to hardware, services, and network.
Responsibilities
- Provide technical phone support for FHB systems.
- Monitor and maintain FHB systems in a 24x7x365 high availability production environment.
- Troubleshoot issues and failures related to hardware, services, and network.
Requirements
- Associate's Degree in a Computer Science or Technology discipline; or
- Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
- Equivalent work experience (e.g., at least 1 year in similar role) required.
- Good interpersonal skills and ability to work well with end users.
- Excellent written and oral communication skills.
- Ability to handle confidential matters judiciously.
- Good time management skills and ability to prioritize.
- Proficient in setup and user of Microsoft Office and Windows operating system.
- Must be able to work nights and weekends as needed.
Benefits
- Comprehensive benefits program for all employees.
