At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. As a Help Desk Technician I, based in Shalimar, FL, you will provide initial support through the analysis of customer issues and works to troubleshoot and resolve basic technical problems. The essential goal is to provide prompt, courteous, and accurate support to end-users and maintain a high level of customer satisfaction.