Help Desk Technician 2

Swift Transportation • Phoenix, AZ

406d • $43,493 - $60,986

About The Position

The position at Swift Transportation involves providing second-level technical and system support to all company personnel, acting as a liaison between customers and the IT department. The role requires maintaining and supporting personal computer hardware, software, and networks, ensuring optimal performance and availability of resources, and managing data center operations.

Requirements

• Two (2) years data center experience required.
• Associates degree in Information Systems or related field or equivalent combination of education and/or experience required.
• Familiarity with operational aspects of all CPUs, peripheral devices, and communications equipment.
• Solid technical skills and ability to research and resolve technical problems.
• Strong communication skills and ability to professionally interact with all employees.

Responsibilities

• Provide second level technical and system support to all company personnel.
• Act as liaison between customer and IT department, performing queries requested by customers.
• Provide direction, complex troubleshooting, and standard solutions to enable continued use of internal IT systems.
• Assist in the installation, maintenance, compatibility, integration, and support of all personal computer hardware, software, and networks.
• Lead and maintain all operational aspects of all computers, peripheral devices, and communications equipment used in the company data center.
• Monitor the performance and utilization of all system hardware, software, and networks.
• Control and monitor job processing on multiple iSeries systems and escalate issues as necessary.
• Maintain and install new releases of operating systems, systems utilities, system applications, and hardware upgrades.
• Create and maintain user profiles and menu options as well as system security.
• Answer data center incoming calls and facilitate resolution of Help Desk tickets.
• Follow system backup schedule and maintain media tracking, rotating, and off-site storage.
• Perform task leadership, tracking, and control activities; provide weekly status reports to supervisor.
• Inform Director of all problems or potential problem situations in a timely manner.
• Utilize and maintain system audit software and ensure adherence to license agreements.
• Refine and update technical and business skills through work assignments and training.
• Maintain a positive work atmosphere and develop positive working relationships with all company departments.
• Proactively assist others in achieving the organization's objectives.

Benefits

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes: 401(K), Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Paid Time Off, Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Industry: Truck Transportation
• Education Level: Associate degree