Help Desk Technical Support Specialist

Monmouth University-posted about 1 year ago
Full-time • Entry Level
West Long Branch, NJ
1,001-5,000 employees
Educational Services
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Monmouth University is seeking a Help Desk Technical Support Specialist to provide front-line technical support in the Information Support department. The role involves troubleshooting software, hardware, and various computer systems, utilizing diagnostic tools, and effectively communicating with relevant teams to resolve issues. This is an in-person position on campus, requiring strong customer service skills and technical knowledge.

  • Deliver thorough front-line technical support encompassing software, hardware, and various computer systems.
  • Employ diagnostic and remote access tools to troubleshoot issues, promptly escalating complex problems to management.
  • Effectively gather and communicate pertinent information to the relevant teams for efficient resolution when required.
  • Intermediate knowledge of MS Word 2016 and MS Excel 2016.
  • Ability to utilize a variety of computer software programs to complete assigned tasks.
  • Proven excellence in delivering customer service within a fast-paced environment (minimum four years).
  • Completion of one year of technical school or equivalent practical experience across various systems, including Windows 10/11, macOS, and Microsoft 365 Apps (minimum one year).
  • Exceptional interpersonal skills with a friendly and approachable demeanor in face-to-face, phone, and email interactions.
  • Strong analytical and problem-solving abilities for diagnosing and resolving technical issues.
  • Excellent written and verbal communication skills to interact with diverse University constituents.
  • A+ Certification demonstrating proficiency in IT fundamentals, hardware, and software.
  • Proven work experience in an academic setting providing technical support.
  • In-depth knowledge of Microsoft Office Suites for troubleshooting and user support.
  • Access to a vibrant culture rich in history, the arts, technology, and entrepreneurship.
  • Opportunities for professional development and collaboration with faculty.
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