Help Desk / Systems Administrator

Virginia Transportation Corporation • West Warwick, RI

116d

About The Position

At Virginia Transportation, we believe our people are the driving force behind our success. As a leading auto hauling company, we are committed to building a team of passionate professionals who share our vision of becoming the best in the industry. Every role at Virginia Transportation is essential to achieving our goals. Whether you’re a seasoned industry veteran or just starting your career, you’ll find opportunities to grow and excel in a supportive, team-oriented environment. At Virginia Transportation, we believe in taking care of our team. That’s why we offer a comprehensive compensation package designed to support your well-being and financial security. Enjoy competitive wages, paid training, paid time off, company-paid short-term disability, a 401k with company match, company-paid life insurance, free or reduced medical insurance as well as, dental, and vision insurance, and most of all family-like atmosphere. Join us and become part of a team that’s committed to innovation, excellence, and taking care of one another as we lead the way in redefining the auto hauling industry.

Requirements

• Three or more years of experience working in the technology field.
• Strong computer skills including substantial knowledge of Android OS mobile devices and cell phones, Microsoft Intune and Windows 11.
• Exposure and understanding of Active Directory, Citrix, Veeam backup, VMware, and SonicWall Firewalls highly desired.
• Ability to rapidly analyze issues, establish priorities, anticipate consequences, make decisions and initiate action.
• Comfortable working in a high-stress environment and ability to stay calm under pressure.
• Strong interpersonal skills to develop and maintain positive relationships with staff.
• Strong customer service and organizational skills is a must.

Responsibilities

• Front line technical support for 500 drivers to include the setup and troubleshooting of Android tablets with Verizon and Microsoft software.
• Take helpdesk calls, open tickets, monitor email tickets, work on and resolve end user trouble tickets.
• General IT troubleshooting via phone, e-mail, remote session or in person.
• Deploy end-user laptops and workstations.
• Serve as co-administrator of company physical server and network infrastructure as needed.
• Part of team managing Ring Central, VMware, O365, Citrix, SonicWall, Active Directory and company backup systems.
• Perform all other duties as assigned.

Benefits

• Competitive wages
• Paid training
• Paid time off
• Company-paid short-term disability
• 401k with company match
• Company-paid life insurance
• Free or reduced medical insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Industry: Truck Transportation