DMI, LLC is seeking a Help Desk Systems Administrator to join us. The position involves proficiency in ITSM modules, including Incident Management, Request Management, Change Management, and Problem Management, with a strong understanding of IT Asset Management (ITAM) and its integration with ITSM. The candidate should have experience with the ServiceNow platform, including Integration Hub and third-party software integrations, and be familiar with platform functions such as integrations, workflows, scripting, and Glide scripting. Additionally, the role requires experience in data-driven analysis, creating reports, dashboards, and performance analytics, as well as familiarity with automated test frameworks to enhance system functionality and performance. The candidate will also manage user, group, and role configurations, diagnose and resolve technical issues, maintain accurate records of user interactions, and stay updated with the latest developments in ITSM tools and best practices.