Help Desk Support Full Time-8135

Kingman Healthcare•Kingman, AZ

1d•Onsite

About The Position

The Help Desk Support serves as the primary point of contact for technical support, user provisioning, and access management, ensuring timely, secure, and professional support for physicians, employees, and affiliates in a healthcare environment. All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.

Requirements

High School Diploma
Minimum two (2) years in a technical support, service desk, or help desk role.
Working knowledge of Windows operating systems, Microsoft Office, and email platforms.
Experience with Active Directory user and group management.
Familiarity with ticketing systems, software deployment tools, and remote support utilities.
Ability to support clinical and business applications in a regulated environment.
Strong customer service orientation and interpersonal skills.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to prioritize, triage, and multitask effectively.
Ability to remain composed and professional in high‑pressure situations.

Nice To Haves

Health care preferred.

Responsibilities

Provide Level 1 support for hardware (desktops, laptops, printers) and software, resolving issues or escalating complex cases as needed.
Monitor and manage service requests via phone and electronic ticketing systems, ensuring clear documentation of all resolutions.
Manage the full onboarding and offboarding lifecycle, creating and deactivating accounts across Active Directory, Microsoft 365, and clinical systems.
Implement role-based access to ensure system permissions align with job duties, clinical privileges, and security standards.
Partner with HR, Clinical Leadership, and IT teams to validate user roles and ensure accurate access throughout employment status changes.
Provision and coordinate access to third-party web-based systems and PACS according to vendor procedures and internal approvals.
Manage and push software installations and updates using automated deployment tools.
Deliver professional, patient-focused technical support to physicians, staff, and vendors, maintaining high satisfaction standards.
Maintain detailed logs of provisioning activities and approvals to support auditing, regulatory requirements, and troubleshooting.
Independently manage and prioritize multiple service requests to meet established service level agreements (SLAs) and deadlines.
Performs other duties as assigned to support overall effectiveness of department and organization.