AMERIND is a federally chartered, tribally owned corporation, formed under Section 17 of the Indian Reorganization Act (25 U.S.C. § 5124) by its Members, the governmental units of federally recognized Tribal Nations that administer federally funded housing programs for American Indian and Alaska Native families. AMERIND has the operating authority to work with Tribal Governments, Enterprises, and Citizens for Property and Liability, Workers Compensation, Homeowners and Renters, Employee Benefits coverage, Fleet Auto coverage, and Critical Infrastructure development. Position Characteristics and Competencies: Strong focus on providing exceptional service to all company staff and stakeholders. Ability to troubleshoot, diagnose, and resolve technical issues in a timely manner. Excellent oral and written communication skills, capable of explaining complex technical issues in simple terms. Prioritizes tasks based on urgency and impact, ensuring timely responses and resolutions to maximize productivity and user satisfaction. Possesses a thorough understanding of hardware, software, and network systems, coupled with the ability to troubleshoot and resolve issues efficiently and accurately. Job Summary: Help Desk Support staff are the first point of contact for IT-related queries and issues. The IT Help Desk plays a key role in supporting the remote and traveling staff by ensuring they have reliable access to the network and services. Help Desk interactions with all departments facilitate smooth technological operations and directly impact employee productivity. Commitment to service excellence and operational integrity is achieved through effective communication and problem-solving.