Help Desk Support
HOUCHENS FOOD GROUP INC•Bowling Green, KY
11d
About The Position
A System Support Technician will be responsible for answering the telephone and addressing issues relating to the Point-of-Sale System.
Requirements
- Exceptional communication skills.
- Excellent customer service skills.
- Proficient in Microsoft Word and Excel.
- High School Graduate or General Education Degree (GED)
Nice To Haves
- Grocery and convenience store knowledge preferred.
- Prior Help Desk and or customer service experience a plus.
- Relevant postsecondary education preferred
Responsibilities
- Answering and troubleshooting calls received from retail stores.
- Working knowledge of store procedures and equipment.
- Traveling to stores to install equipment and train employees.
- Perform on-site repairs, upgrades, and other preventive maintenance.
- On call rotation for afterhours emergencies.
- Other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
