Help Desk Support
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About The Position
The Desktop/Helpdesk Support position at Ehub Global in Irving, TX, is a contract role focused on providing Level 2 desktop support. The primary responsibilities include troubleshooting hardware and software issues on desktop, laptop, and tablet computers. The technician will utilize remote control tools to assist off-site users when necessary and will be responsible for configuring, delivering, and installing new computers and peripherals for new hires. Accurate documentation of incidents and service requests within the ticket tracking system is essential, as is the ability to prioritize workload based on service level agreements. The role also involves acting as a technical resource to others, anticipating customer needs, and proactively identifying solutions to problems. The technician will need to plan, prioritize, organize, and complete work to meet established objectives, ensuring a high level of customer satisfaction.
