Help Desk Support Technician

The Bergaila Companies•Houston, TX

13h

About The Position

Overview We put the unity in "opport unity. " Opportunity Snapshot: Compensation: $31.00/hour Location: Houston, TX Assignment Duration: 6 months+ Work Schedule: M-F / 40 hours + Benefits: Comprehensive insurance with 401(k), PTO and holidays Responsibilities Provides first level IT support for all end-users via telephone, email or chat Troubleshoots and resolves hardware, software and voice/data communication systems issues Escalates calls when appropriate Writes concise, informative service tickets Follows up on all tickets in a timely manner and pursues issues through to resolution Qualifications 3 to 5 years of relevant experience Requires experience using ticketing systems and writing technical support reports and documentation Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks High School Diploma or GED required The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our client is a leading LNG company headquartered in Houston, TX and places value on being accessible to colleagues at every level of the organization. This includes fostering relationships with their customers, as well as to their community involvement and environmental stewardship .

Requirements

3 to 5 years of relevant experience
Requires experience using ticketing systems and writing technical support reports and documentation
Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks
High School Diploma or GED required

Responsibilities

Provides first level IT support for all end-users via telephone, email or chat
Troubleshoots and resolves hardware, software and voice/data communication systems issues
Escalates calls when appropriate
Writes concise, informative service tickets
Follows up on all tickets in a timely manner and pursues issues through to resolution