Help Desk/Support Technician I

Aeroflow Healthcare • Asheville, NC

292d • Remote

About The Position

Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance, you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health. The Help Desk/Support Technician I position is responsible for being the first point of service for answering, commenting and replying to open incidents in the help desk. The Help Desk/Support Technician I must have the ability to identify and organize tickets according to priority, provide service to those tickets in a timely manner and/or escalate tickets to the appropriate IT personnel.

Requirements

• High School diploma, preferably Associate's degree or equivalent from two-year College or technical school; or one year or more related experience and/or training; or equivalent combination of education or experience.
• Microsoft Windows 10/11 system experience.
• Must complete A+ within the first 180 days on the job.
• Strong aptitude in OS repairs, spyware removal and virus removal, hardware, troubleshooting, and upgrades.
• Methodology to run computer systems and troubleshoot minor computer equipment malfunctions.
• Strong customer service skills.
• Strong interpersonal skills and ease with both telephone and in-person contacts.
• Strong communication skills specific to the audience.
• Ability to absorb and retain information quickly.
• Ability to work independently and effectively with strong attention to detail.
• Strong organizational and time management skills, including ability to handle multiple tasks simultaneously.
• Ability to effectively prioritize and execute tasks in a high paced environment.
• Ability to work in a team-oriented, collaborative environment.
• Analytical and problem-solving abilities.

Responsibilities

• Provides telephone, in-person and online support to end users.
• Installs hardware and peripheral components.
• Loads appropriate software packages such as operating systems, network components and office applications.
• Troubleshoots minor equipment malfunctions and corrects and/or replace as needed.
• Complete various PC builds in a timely manner.
• Assist IT personnel with fieldwork.
• Provides support with On-Call rotation.
• Performs other duties as assigned.

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED