Help Desk Support Technician (Farmington)

Entrypoint Communications

285d • Remote

About The Position

Loyalty Marketing company seeking a candidate for our Help Desk Support Technician position based in Farmington, CT. Currently we have an opening for this position to remotely support kiosks deployed at our customer sites. You will need to provide excellent customer service as you assist in troubleshooting operational issues from either inbound or outbound calls.

Requirements

• 1-2 years prior experience in Help Desk support or call center highly desirable

Nice To Haves

• Customer relations, team relations, and service oriented
• Mechanical aptitude
• Strong organizational and time management skills
• Must be a self starter and work with minimal supervision
• Ability to multitask
• Solarwinds Web Help Desk experience a plus
• Linux experience a plus
• EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION

Responsibilities

• Troubleshoot/Diagnose equipment following company defined procedures
• Document all calls and close out activity upon completion of issues
• Professionally communicate to customers and team members
• Create operational reports as assigned
• Work with third party service providers to schedule onsite service
• Schedule parts shipments and returns

Benefits

• Salaried position with competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services