Help Desk Support Technician/ Event Coordinator (Secret Clearance)

Milvets Systems Technology • Albuquerque, NM

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About The Position

MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator w ho will be responsible for supporting USAF Distributed Mission Operations Center (DMOC) at Kirtland AFB, NM.

Requirements

• High School diploma or equivalent and 2 years additional education and/or related experience.
• DoD 8570 IAT-II certification (CompTIA Sec+ or higher).
• Employment contingent upon holding current certification or successfully passing Security Plus exam within 60 days of hire.
• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.

Responsibilities

• Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnose, identify, isolate and analyze problems utilizing historical database records.
• May route calls to product line specialists.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.
• Occasional work outside of standard work hours may be required.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Vision
• 401(k)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees