Help Desk Support Technician and Junior SaaS Solutions Engineer

Edgewater Federal Solutions, Inc.

2d•$45,000 - $50,000•Onsite

About The Position

We are seeking a dedicated Help Desk Support Technician to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The ideal candidate will have at least one year of experience in supporting Windows computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site at headquarters in Frederick, MD. This role also involves junior-level SaaS solutions engineering responsibilities as needed, with an expectation of evolving into more of a dedicated SaaS solutions engineering role.

Requirements

At least one year of experience in a help desk support role, preferably supporting Windows environments.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work a regular schedule at the Frederick corporate office.
A team player with a customer-oriented approach.
Experience with configuring and managing SaaS solutions.

Responsibilities

Provide technical support for Windows operating systems and various software applications.
Assist users with installation, configuration, and troubleshooting of hardware and software.
Provision and deploy new hardware for users.
Maintain a high level of customer service for all support requests.
Take ownership of user problems and be proactive when dealing with user issues.
Shadow and assist in new SaaS solutions deployments for the organization and its customers.
Stay current on applicable partner and SaaS product certifications.