Help Desk Support Specialist

City of Ann Arbor-posted 2 days ago
$57,200 - $65,000/Yr
Full-time • Entry Level
Ann Arbor, MI
11-50 employees
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Provides first line technical support to the City’s Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. Works on related IT projects.

  • Provides first line technical support to the City’s Information Technology (IT) users.
  • Responds to a variety of service requests including, troubleshooting of software, hardware and network issues
  • Implements new hardware/software
  • Documents procedures, problems and resolutions.
  • Works on related IT projects.
  • Associate’s degree in computer science, information technology or related field
  • Professional experience in working with computers and applications: at least 1 year
  • Knowledge of computer hardware, software and networks
  • Knowledge and experience in computer scripting
  • Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire
  • Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire.
  • Excellent verbal and written communication skills.
  • The City of Ann Arbor, at its discretion, may consider an alternative combination of formal education and work experience.
  • Valid MI Driver’s License
  • Bachelor’s degree in computer science, information technology or related field
  • At least two years of experience in working with computers and applications
  • Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification
  • Knowledge and experience in computer programming/scripting
  • Non-Union Benefits Summary
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