Help Desk Support Specialist

Booz Allen Hamilton • Washington, DC

92d • $53,000 - $108,000

About The Position

The Help Desk Support Specialist provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. This role applies specific functional knowledge and general industry knowledge to develop or contribute to solutions for a variety of problems of moderate scope and complexity. The specialist works independently with some guidance and reviews or guides the activities of junior employees.

Requirements

• Experience with help desk operations and trouble ticketing systems.
• Knowledge of Windows operating systems and O365 environments.
• Ability to perform Tier I-II onsite support.
• Secret clearance.
• High school diploma or GED.
• Security+ Certification.

Nice To Haves

• Experience as a Help Desk technician in DoD or industry environments.
• Knowledge of basic system administration principles.
• Ability to triage basic operating systems and networks issues.

Responsibilities

• Provide in-depth support for specific technology products or applications.
• Lead problem solving and implementation efforts.
• Develop or contribute to solutions for moderate scope and complexity problems.
• Work independently with some guidance.
• Review or guide activities of junior employees.

Benefits

• Health, life, and disability insurance.
• Financial and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED