Help Desk Support Specialist - SUNY Oswego
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About The Position
The Department of Campus Technology Services at the State University of New York at Oswego invites applications for a full time Help Desk Support Specialist. This position is primarily responsible for providing Tier I support to the campus community for a range of campus technical services and applications on both PC and Macintosh platforms. The Help Desk Support Specialist will assist users with technology-related problems via phone calls, emails, tickets/service requests, and in person at the Help Desk. Unresolved issues are entered into a ticketing system to be resolved by Tier II staff. This position also assists with training student Help Desk staff, conducting technical workshops for the campus community, and creating and maintaining documentation, self-help materials and technology updates in online formats. The incumbent is expected to contribute to an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values outlined in SUNY Oswego's Strategic Diversity and Inclusion Plan.
