Help Desk Support Specialist R8389

Chickasaw Nation Industries • Colorado Springs, CO

90d • $21 - $27

About The Position

The Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests. This position is onsite in the Colorado Springs, CO area.

Requirements

• High school diploma or general education degree (GED).
• Minimum of one to two (1-2) years relevant experience and/or training, or equivalent combination of education/experience.
• Ability to obtain, maintain and access classified information at the Secret level.
• Must possess Security+ certification.

Responsibilities

• Supports onboarding by validating network access.
• Ensures all requirements are met by end user while in processing to allow for network access.
• Provides direct, indirect, logical and physical support for all user's IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues.
• Troubleshoots devices when faults are encountered.
• Documents all faults encountered and remediation of faults.
• Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system.
• Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller.
• Issues IT equipment to user groups and train the groups on proper usage.
• Patches and keeps machines updated with the most up-to-date patches.

Benefits

• Medical
• Dental
• Vision
• 401(k) Immediate Vesting
• Professional Development Assistance
• Legal Aid Assistance Program
• Family Planning / Fertility Assistance
• Personal Time Off
• Observance of Federal Holidays
• Short-Term and Long-Term Disability Insurance
• Company Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED