Help Desk Support Specialist - IT Department., Provisional RB# 274
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About The Position
The Help Desk Support Specialist is the first and central point of contact for level-one support for users and vendors. The incumbent represents the department and will begin the process for reporting problems and service requests. The purpose of this position is to provide a personal contact for customers and to begin the resolution process to problems and inquiries. The incumbent must be well-informed on the processes of the department and with the departmental Standard Operating Procedures Manual. The Help Desk Support Specialist works with the department's various computer systems, database, hardware, software, etc. and must be familiar with the personnel and their functions for problem referral. Response to callers must be within a reasonable amount of time and with complete customer satisfaction. Work is performed under strict guidelines and procedures and under the supervision of the Director or a designee. No supervisory duties are performed.
