Help Desk Support Specialist (4303)
Shearwater Systems•Manassas, VA
389d
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About The Position
The Help Desk Support Specialist position at Shearwater Systems, LLC involves providing technical support for the Cargo and Personnel Movement Product Line Family of Systems at Maxwell AFB-Gunter Annex, AL. The role encompasses various levels of support, including Tier I and II for Junior positions, and Tier II and III for Journeyman and Senior levels. The specialist will be responsible for monitoring and resolving discrepancies, maintaining problem resolution documentation, and supporting users during business hours and on-call after hours.
